TERMS OF SERVICE  POLICY

GENERAL: Parties are 2 1/2 hours in length. We open the doors exactly 15 minutes prior to the party. This is the time the immediate family must arrive by for the taking of family photos by the photographer. The only items you need to bring with you to your party are the cupcakes, for the singing of Happy Birthday, or if you prefer a cake, you must remember to also bring the knife to cut it with. Again, all you need to bring is the cake and the knife, or cupcakes.  If your party is NOT a birthday celebration, you are welcome to still bring cupcakes as a dessert, and your volunteer will serve them.  We will supply you with everything else, including candles, napkins, paper-plates, forks, and cups.  Again, you don’t have to bring anything (except for cupcakes), as the entire premise of Colors was to design a place where everything is provided and handled so that all family members can enjoy and participate in the celebration. Colors celebrations are for all family members to participate in, not just the kids.  We will provide you with a volunteer to handle all the things you normally would do at a party elsewhere.  Note that If you are planning a theme party, you are welcome to bring your own plates and napkins for the cake or cupcakes, but you must use our cups and plates for pizza and drinks. BALLOONS ARE NOT PERMITTED in Colors.

FOOD AND DRINK: We will provide 4 large round 12-cut pizzas from DeNunzio’s Restaurant, as well as all the pop your guests wish to drink from the time pizza is served until the end of the party.  These four pizzas and the unlimited drinks are included in the base price for your party.  The unlimited drinks include two pop choices as well as filtered ice-water.  The day of the party we will help you to calculate if you need additional pizzas(more than the four included), and how many.  Exactly 20 minutes after the doors open for your party, your party volunteer will count everyone at the party and give you a recommendation on pizza.  She will then ask you if you wish to order additional pizzas, and if so, how many.  Additional pizzas, above the included four, are $12 each, and any leftover pizza after the party will be boxed for you to take home.

PARTY VOLUNTEER: We will provide one experienced volunteer at your party, a young girl who will teach and lead the kids in line dances, organize the games, serve food and drinks, teach individuals how to use the computer games, and even write down all the gifts. She’s there for you, so you don’t have to do anything. She is the only person at the party permitted to accept tips. This young girl is told that her secret mission is to make sure that family members don’t have to do anything at a party, she’s to do it all.  The only things that you (not her) are responsible for are safety and vandalism (more on that below).

PRICING / PAYMENT: Assuming you don’t order any additional pizzas, after tax, your party will total $418.70.  That’s $395 + tax, which is $418.70.   That includes everything, the food, drinks, cleaning up, the DJ, and even the party leis for contest winners, a gift for the party champion, and even the donuts, cookies and gum for contests and games.  There are no other fees or items you could spend money on at Colors, with the exception of tipping your party volunteer or purchasing a photo drive. You can pay at the end of your party, by personal check or by credit card (ON YOUR PHONE) by scanning the QR code on your invoice (given to you at the end of your party).  Alternately, you can make a partial payment or pay in full on our website with a credit card.  On the website you can make multiple payments on your party, kind of like a layaway, for any amount and at anytime by visiting https://colorsparty.com/pay.  If you have any coupons or discount offers, you can always call and apply them to your party later.  Coupons MUST be applied by phone with a live person prior to the party; coupons can NOT be accepted at the facility if not called in prior.

SMS / TEXT: By scheduling a party with us, you are opting into SMS and are agreeing to receive SMS messages from Colors. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, and billing & payment notifications. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out. For more information, you can find both our privacy policy as well as this terms-of-service policy, on the main menu at ColorsParty.com

PHOTOGRAPHER:  Our photographer will take photos for the first 90 minutes of your party, and these will be displayed on the screens throughout the party room. Then approximately 45 minutes prior to the end of your party, all those photos will be uploaded to our Facebook page for you and your family to share.  For additional information on the photo program, including opt out information, see our privacy policy and scroll down to the photos heading. If you are unfamiliar with our photos, see the most current at https://facebook.com/colorsbirthdaypartyplace.

SAFETY & DAMAGE:  Regarding the person who books the party over the phone, it is their party and they are personally and totally responsible for anything and everything that happens to guests at their party, as well as everything those guests do while attending the celebration.  They (You) should consider Colors just as if it were your home and hired an entertainer.  In other words, we will handle all the games, contests, dancing & activities.  You won’t have to do anything regarding the activities or party organization, but you are totally responsible for everyone you invite—namely his or her safety, as well as everything they do while in the building.  For this reason we do NOT recommend that children under the age of six be in Colors.  Now you are allowed, it’s your party, so you can invite anyone you choose. Just be aware that Colors is not designed for children under the age of 6. There are plenty of things they could get hurt on, just as in a shopping mall, or anywhere else. There are also plenty of items they could damage, which you are responsible for, such as the computer systems.  So just apply common sense, and make sure the parents of all the kids know they need to watch them. You don’t want parents wrongly assuming that their kids are being watched—that is your and their jobs. We entertain, so ensure you have enough parents to adequately supervise your guests. In Summary, your only responsibilities at Colors are the safety of your guests and the prevention of vandalism, with no exceptions whatsoever.  Other than safety and vandalism, if anything goes wrong, it’s our fault. And as we’re super thorough, we won’t let you forget anything. The gift opening, singing, pizza, games, music, we’ll organize it all. You just handle safety.

CANCELLATION POLICY: As we’re here to serve families, we’re super flexible. It’s free to cancel or change your party, up until 24 hours before the party.  We have a 1 DAY or $100 CANCELLATION POLICY.    If for any reason you need to change the party time or date, or anything else—or even if you wish to cancel the party altogether, you need to call and speak to a live person here by at least 1 day prior to the party, and then it’s free to cancel.   To cancel a party you must call and cancel by phone with a live person by at least 24 hours prior to your scheduled party.  Once your event is scheduled, you can use phone extension 30, as it gives priority handling to changing or cancelling parties, free of charge, up until the day before the party.  As long as you call and speak with a live person by the day before your party, you can cancel the party, or make any changes, and it won’t cost you anything—it’s totally free.  We do this because we want you to have the best turnout possible.  But on the flip-side, the only way you will be billed the $100 cancellation fee, is if you don’t show up the day of your party and you did not call to cancel.  In this case you will be billed $100.  Again, the only way it will cost you if you don’t have the party, is if you forget to call and cancel. And you must cancel with a LIVE person on the phone and receive a cancellation code. When you cancel you will be given a cancellation code.  If you don’t cancel and don’t show up, and this goes to court, and you don’t have a cancellation code, you’ll be paying a $100 fee plus court costs.

The above TERMS OF SERVICE policy can also be heard by calling 724-523-8944 and using extension 29.